Privacy Policy

IronKey Solutions ("IronKey," "we," "us," or "our") provides a mobile app and website that connect homeowners with independent service providers for landscaping, pool service, cleaning, moving, and related home services (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the collection and use of information as described here.

1. Information We Collect

We collect the following types of information:

• Account information: name, email address, phone number, and password when you create an account.
• Service and booking information: service address, booking details, scheduling preferences, and notes you provide about a job.
• Payment information: billing details processed by our third-party payment processor. IronKey does not store full payment card numbers on our own servers.
• Location information: the address you provide for a booking and, if you enable it, precise device location to help match you with nearby providers and improve arrival estimates.
• Usage and device information: app interactions, log data, device type, operating system, and identifiers used for analytics, security, and troubleshooting.
• Communications: messages you send through the app (e.g., to a service provider or to support) and any correspondence you send us directly.

2. How We Use Information

We use the information we collect to:

• Create and manage your account;
• Match you with service providers and facilitate bookings;
• Process payments, subscriptions (such as KeyPass), and Keys rewards;
• Send booking confirmations, reminders, receipts, and service-related notifications;
• Provide customer support and respond to inquiries;
• Maintain the security and integrity of the Service;
• Analyze usage to improve features, performance, and reliability; and
• Send optional marketing communications, which you may opt out of at any time.

3. How We Share Information

We share information only as needed to operate the Service:

• Service providers on the platform: we share the information necessary for a booking (e.g., name, service address, job notes, and contact details) with the provider assigned to your job.
• Vendors and processors: payment processors, cloud hosting, analytics, and push-notification providers who process data on our behalf under confidentiality obligations.
• Legal and safety: when required to comply with law, enforce our Terms & Conditions, or protect the rights, property, or safety of IronKey, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

4. Push Notifications & Communications

With your permission, we send push notifications for booking updates, reminders, and account activity. You can disable push notifications in your device settings at any time. You may also opt out of marketing emails using the unsubscribe link in those messages.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

6. Your Choices & Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information;
• Object to or restrict certain processing;
• Withdraw consent for location access or marketing communications; and
• Request a copy of your data in a portable format.

You can update most account information directly in the app, or contact us at brandonmiles7572@gmail.com to make a request. We will respond within a reasonable timeframe.

7. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links & Services

The Service may link to or integrate with third-party services (such as payment processors or mapping tools). Those third parties have their own privacy practices, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the app or by email.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at brandonmiles7572@gmail.com.